Responsible Gaming
at bdtok

01 Age Restriction — 18+ Rule

bdtok enforces the 18+ age rule at every stage of the player journey. During registration, all players are required to confirm that they are of legal gambling age. Before a withdrawal can be processed, the account holder must complete identity verification by submitting a valid government-issued identity document — such as a National Identity Card or passport — together with proof of date of birth.

Where our systems or support team detect indicators that an account may be operated by a person under the age of 18, the account is suspended immediately pending a full verification review. Any deposits made by an underage player will be returned, and all winnings accrued on that account will be voided in accordance with our Terms & Conditions.

If you are a parent or guardian and you have reason to believe that a minor in your household has accessed bdtok, please contact our support team without delay. We take underage gambling extremely seriously and will cooperate fully in addressing any such concern.

02 Recognising Problem Gambling

Gambling at bdtok is intended to be an enjoyable leisure activity — not a source of income, and not a way to recover financial losses. For the vast majority of players, it stays that way. However, for some people, gambling can become a problem that affects their finances, relationships, mental health, and daily life. Recognising the warning signs early is the most important step toward getting help.

If you answered yes to one or more of the questions above, we encourage you to use the responsible gaming tools described on this page, reduce your deposit limits, or take a time-out from bdtok while you reflect. If several of these signs apply to you regularly, speaking to our support team or a professional counselling service is the right next step. Problem gambling is a recognised condition — it is not a personal failing, and help is available.

03 Deposit Limits

One of the most effective ways to keep your gambling within a comfortable budget is to set a deposit limit on your bdtok account. Deposit limits let you define the maximum amount you are willing to deposit over a given time period, giving you a hard financial boundary that the platform will enforce automatically — even in moments of impulse.

bdtok offers three deposit limit periods:

• Daily deposit limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within a single calendar day.
• Weekly deposit limit: The maximum total deposited across any rolling seven-day window.
• Monthly deposit limit: The maximum total deposited within a calendar month.

To set or adjust a deposit limit, log in to your bdtok account and navigate to the Responsible Gaming section of your account settings, or contact our support team via live chat and a team member will apply the limit on your behalf within minutes. There is no minimum or maximum value — you choose the amount that fits your personal budget.

04 Time-Out & Cooling-Off Periods

A time-out is a short-term break from the bdtok platform. It is ideal if you feel that you need a pause — perhaps after a losing streak, during a stressful period in your personal life, or simply when gambling has started to feel less like entertainment and more like a habit you want to step back from.

bdtok offers the following time-out durations:

• 24 hours — a brief overnight pause
• 48 hours — a weekend break
• 7 days — a one-week cooling period
• 30 days — a full month away from the platform

During a time-out, the following restrictions apply to your account:

• You will not be able to log in to your bdtok account or access any games or betting markets.
• No deposits can be processed from your registered payment methods (bKash, Nagad, Rocket, etc.).
• All promotional emails, bonus notifications, and marketing communications from bdtok are suspended for the duration of the time-out.
• Any pending withdrawal at the time the time-out is activated will be processed normally — time-outs do not block withdrawal payments already in progress.

A time-out cannot be cancelled or shortened once it has been activated. When the chosen period expires, your account will be automatically reactivated. You will receive an email notification 24 hours before your time-out ends, giving you the opportunity to extend it via our support team if you feel you need more time.

05 Self-Exclusion

Self-exclusion is a formal voluntary agreement between you and bdtok in which you request that your account be closed and that you be prevented from opening a new account for a defined period. It is the strongest responsible gaming tool available on the platform and is intended for players who feel that their gambling has become, or is at risk of becoming, a serious problem.

bdtok offers the following self-exclusion periods:

• 1 month
• 3 months
• 6 months
• 1 year
• Permanent self-exclusion (no end date — the account is closed indefinitely)

Self-exclusion takes effect immediately upon confirmation. Your account will be suspended, your active session will be terminated, and all marketing communications will cease. Any balance remaining in your account at the time of self-exclusion will be processed as a withdrawal to your verified payment method — you will not lose funds you have already deposited.

To request self-exclusion, contact our support team via live chat — available 24 hours a day, 7 days a week — and state that you wish to self-exclude. A team member will verify your identity, confirm your chosen exclusion period, process the closure, and send you a written confirmation by email. The entire process takes less than 10 minutes.

During a self-exclusion period, bdtok will make reasonable efforts to ensure that you are not sent marketing materials. However, if you believe you have received a communication from bdtok in error during your self-exclusion, please notify our support team immediately so the issue can be resolved and your preferences reinforced in our systems.

06 Player Protection Tools

In addition to deposit limits, time-outs, and self-exclusion, bdtok provides a range of supplementary tools designed to help players stay in control of their gaming activity. These tools are available to all registered players at no cost and can be activated at any time through account settings or via live chat support.

Tools marked "Account Settings" can be activated directly from your bdtok account dashboard. Tools marked "Contact Support" require a brief conversation with our live chat team who will apply the restriction within minutes. All responsible gaming tool requests are treated as high priority — you will never be asked to wait or to justify your request. Simply ask, and it will be done.

07 Getting Help & Support Contacts

If gambling has become a problem — or if you are worried about a friend or family member — please reach out. You do not need to be in crisis to ask for help, and reaching out early makes a significant difference. bdtok's support team is a starting point, and we can also guide you toward specialised resources.

bdtok Support Team
Our English-language support team is available 24 hours a day, 7 days a week, including Eid, public holidays, and all Bangladesh Standard Time (BST, UTC+6) hours. Contact us via live chat within the platform for the fastest response — our average response time is under 3 minutes. Alternatively, you can email us at:

When you contact us about a responsible gaming concern, please let the agent know at the start of the conversation. This ensures your query is handled by a team member trained in responsible gaming support, and that the conversation is documented appropriately in our systems. Everything you share is treated with complete confidentiality.

What our support team can do for you:

• Activate a deposit limit, loss limit, wager limit, or session time limit immediately on your behalf.
• Process a time-out or self-exclusion request, including permanent self-exclusion.
• Review your recent activity history and discuss patterns of play with you in a non-judgmental way.
• Provide written confirmation of any responsible gaming restriction applied to your account.
• Refer you to appropriate external support organisations for professional counselling or advice.

bdtok also encourages players to speak openly with trusted family members, friends, religious leaders, or community figures if gambling is causing personal difficulties. In Bangladesh, conversations about mental health and addiction are increasingly open — there is no shame in acknowledging a problem and seeking support.

08 Our Commitment to Safe Play

Responsible gaming is not an afterthought at bdtok — it is built into the fabric of how the platform operates. We believe that a healthy, sustainable gaming community is one where players feel empowered to enjoy cricket betting, slots, live casino, and all the games bdtok offers, without those games ever becoming a source of harm.

Our commitments to every player include the following:

• Strict 18+ enforcement: We will never knowingly allow a person under 18 to gamble on bdtok. Age verification is mandatory, and accounts suspected of being held by minors are suspended without notice pending review.
• No pressure tactics: bdtok will not use responsible gaming requests against you. Requesting a limit, time-out, or self-exclusion will never affect your standing with the platform, your bonus eligibility during an active account period, or the processing time for your withdrawals.
• Honest game information: All games offered on bdtok — including slots from Pragmatic Play, NetEnt, Microgaming, and others, and live games from Evolution Gaming and Ezugi — operate on certified random number generators and published Return-to-Player (RTP) percentages. Gambling outcomes are random; past results do not predict future ones.
• No exploitation of vulnerability: bdtok does not target marketing at players who are in a time-out, self-exclusion, or who have recently activated responsible gaming restrictions. Players who have opted out of marketing will not receive promotional communications regardless of the channel.
• Continuous improvement: We regularly review our responsible gaming tools and policies to ensure they remain effective and accessible to players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

bdtok is a place to enjoy games — full stop. We want every player to finish their session feeling that their time was well spent and their experience was fair. If there is anything we can do to make your experience safer or more enjoyable, please tell us. Our support team is always listening.